This Privacy Policy was last updated on September 1, 2024.

Welcome to Poch Star Cleaning ("we", "our", "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website and use our cleaning services.

Information We Collect

We may collect and process the following information about you:

• Personal Information: Name, email address, phone number, and other contact details when you request a quote, book a service, or sign up for our newsletter.
• Service Information: Details about the cleaning services you request, including your address, preferences, and any other relevant information.
• Payment Information: Payment details necessary to process your transactions, such as credit card information or payment service provider details.
• Technical Information: Information about your visits to our website, such as your IP address, browser type, operating system, and browsing patterns.
• Cookies and Tracking Technologies: Information collected through cookies and other tracking technologies, as detailed in our Cookie Policy.

How We Use Your Information

We use the information we collect to:

• Provide and manage the cleaning services you request.
• Process payments and send you invoices.
• Communicate with you about your service bookings, respond to your inquiries, and provide customer support.
• Send you promotional materials and newsletters, if you have opted in to receive them.
• Improve our website, services, and customer experience.
• Analyze website usage to understand user behavior and improve our services.

Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party companies that help us provide our services, such as payment processors, IT support, and marketing agencies.
• Legal Requirements: Authorities or legal entities if required by law or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

Data Security

We take the security of your personal information seriously and use reasonable security to protect it from unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the internet or electronic storage is completely secure.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your personal information.
• Opt out of receiving promotional communications at any time.
• Request that we limit or stop processing your personal information.
• Withdraw your consent where our processing of your personal information is based on your consent.

To exercise these rights, please contact us at [email protected].

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interaction with our website. For more details, please review our Cookie Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Email: [email protected]

Phone: +1 786 536 0756